Privacy Policy

1. Information We Collect

When you interact with our website, request quotes, or confirm bookings, we may collect the following categories of personal information:

• Contact Information: Full name, telephone number, WhatsApp contact number, and email address.
• Travel Preferences: Travel dates, destination choices, number of travelers, hotel category preferences, and special dietary or accessibility requirements.
• Official Identification Data: Government photo ID details (Aadhaar, Passport, Voter ID) required strictly for hotel check-ins, Gondola tickets, and high-altitude Inner Line Permits (ILP) in Ladakh.
• Technical & Analytical Data: Anonymized website analytics including IP address, browser type, device characteristics, and referral source (e.g., Google Ads or campaign parameters).

2. How We Use Your Information

We process your personal information solely for legitimate travel operations and service delivery:

• To prepare customized itinerary proposals and price quotes for your requested trip
• To confirm hotel, houseboat, transport, and permit bookings with verified local partners
• To send you booking vouchers, trip updates, payment receipts, and weather or route advisories
• To provide on-trip assistance and emergency support throughout your journey in Kashmir and Ladakh
• To comply with statutory legal and tax obligations (GST invoice generation)

3. Data Sharing with Essential Suppliers

To execute your booked tour, essential details (such as traveler names and arrival schedules) are shared confidentially with trusted operational partners:

• Reserved hotels and houseboats for room confirmation
• Assigned drivers and vehicle coordinators for airport transfers and sightseeing pickups
• Government tourism authorities for Inner Line Permits in border regions of Ladakh (Nubra, Pangong)

4. Data Security & Retention

We implement reasonable administrative, technical, and physical security measures to safeguard your personal information against unauthorized access, loss, or misuse. Booking records are retained only as long as necessary to fulfill travel arrangements and satisfy statutory Indian accounting and taxation requirements.

5. Cookies & Digital Advertising

Our website uses basic analytics and Google Analytics tags to understand visitor traffic patterns and improve user experience. You can configure your web browser to refuse cookies or alert you when cookies are being sent.

6. Contact Us Regarding Your Privacy

If you have any questions about this Privacy Policy or wish to review, update, or request the deletion of your personal contact details, please contact our data coordinator: